Frequently Asked Questions
The following are our most frequently asked questions, if you can't find what you are looking for here, you can send your question directly to us here.
What are personal travel and import requirements into the US/Canada?
Brokers are not normally involved in the requirements for personal importations
or cross border travel.
Canada and US Customs both have great website resources which provide this
you are travelling into Canada:
Guide for Residents of Canada Returning to Canada
can also contact Canada Customs directly at 1-800-461-9999 within Canada or
204-983-3500 or 506-636-5064 outside Canada.
you are travelling into the USA:
can also contact U.S. Customs at 1-877-227-5511 within the US or 703-526-4200
outside of the US.
What fees are payable for an import?
All products entering another country
are subject to Governement Fees, such as Duty/Taxes which are based on
commodity and import destination. Exceptions to this would be products that
qualify for special trade agreements (tariff treatment) or tax relief.
For specialized items, such as food,
cosmetics, steel, pet products, where other government departments are involved
there may be additional fees.
For a full quote on your import, such
as brokerage, freight forwarding, warehousing, please click here.
How long is the border line up?
where you can access our webcams and also connect to Border Wait Times.
How can I import a vehicle
your convenience the step by step process is outlined on the service section of
our web site under: Vehicle
an online quote please follow the link on our main page:
You may also want to
view our online video’s :
What do Customs Brokers do?
The Customs Broker acts as a middle man
between the importer and the government in arranging the imports/exports of
various goods safely, securely and quickly through Customs. A Customs Broker
also makes it easier for individuals and firms to comply with complex
check out our video answer.
What are the Duty Rates and HS Codes for my product?
find the HS Codes for your products please click here.
an estimate on non-commercial shipments valued at less than $500 please try our
On Line Duty & Tax Calculator. Please click here.
What is a NAFTA?
The North American Free Trade
Agreement ( Nafta) is a trade agreement between Canada, United States and
Mexico which sets the rules of trade and investment between these countries.
of January 1, 1998 all goods traded between the U.S. and Canada qualifying
under the NAFTA
rules of origin will be duty free.
further explanation please feel free to visit our Nafta Tutorials
Imports: Click here.
Imports: Click here.
a copy of a NAFTA Certificate of Origin please click here.
Also check out our video answer.
Do I need a permit?
Controls and Import/Export Permits
Importing to Canada
with the Export and Import Permits Act, the Export and
Import Controls Bureau is responsible for issuing permits and certificates for
various products included on the Import Controls List (I.C.L.).
Although a product may not
be subject to import controls, there may be a requirement for the issuance of
an International Import Certificate (IIC).
information may be obtained by selecting one of these products or clicking on
the International Import Certificate link above.
Exporting from Canada
In accordance with the Export
and Import Permits Act, the Export and Import Controls Bureau is
responsible for issuing permits and certificates for various products included
on the Export Control List (ECL).
Products subject to export
controls can be found here.
Importing to United States
(Permit) may be necessary to import certain Items such as alcoholic beverage,
animals, animal products, drugs, firearms, ammunition, fruit, nuts, meat, meet
products, milk, dairy, cheese products, vegetables, petroleum, petroleum
products, poultry, for a complete listing of items we suggest that you view the
US Government Links.
How do I set up a full time account with A & A Contract Customs
The only requirement necessary to become a valued
customer of A & A Contract Customs Brokers Ltd is to complete our General Agency Agreement and Application
Once your account is set up, for further
assistance on your imports please email firstname.lastname@example.org.
What services does A & A Contract Customs Brokers provide?
A&A Contract Customs Brokers offer a
full range of services for your international needs.
Our services include:
Customs Brokerage (US and Canadian)
Non-Resident Importer Program
Importation for the infrequent importer
Warehousing & Distribution
E-Solutions for Trade Management
E-Manifest / Carrier Services
For further details please click here.
Also check out our online video answer.
11) How do I
contact A&A Contract Customs Brokers?
Click here to find a list of our
locations and phone numbers.