Discovery Toys Customer Story
A & A was recommended 19 years ago as a brokerage firm by a third party LTL carrier for our shipments into Canada. Our organization took this advice and over the years have built a strong working relationship. We periodically evaluate our brokerage options and we have elected year after year to stay with A & A for custom clearance into Canada for several reasons. Any time there are changes to regulations, we are notified in advance and advised on the impact to our business. They evaluate our classifications for accuracy and assist with any additional paperwork that is needed to stay compliant. The biggest plus is that we have the service of an account representative who is very knowledgeable about our account and we also have a team that clears our shipments so when someone is out it is transparent to us and our shipments are not impacted. We truly value the personal/team approach that A & A takes with their accounts. When you balance all their services with the costs, it is a win/win for our company.