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People often hesitate when changing service providers such as their customs broker because it may feel awkward, especially if you’ve been with them for a while or you’ve had a positive relationship with members of their organization.

It may be time to consider changing customs brokers if you are experiencing any of these circumstances:

Poor Communication or Customer Service

If your current customs broker is unresponsive, difficult to reach, or provides inadequate support, it may be time to switch to a broker who offers better communication and customer service. A & A Customs Brokers prides itself on our responsiveness to inquiries and we only alert you when necessary so you can focus on your business.

Customs Clearance and Compliance

Errors or Delays

Frequent errors or delays in the customs clearance process can be costly and frustrating. If your current broker consistently fails to meet deadlines or makes mistakes that result in additional fees or penalties, it may be worth seeking a more reliable alternative.

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Lack of Expertise or Specialization

If your business has specific customs clearance needs, such as dealing with certain types of goods or navigating complex regulations, you may benefit from working with a licensed customs broker such as A & A Customs Brokers who specialize in most industries and has expertise in relevant areas.

Cost Considerations

Evaluate the fees and charges associated with your current customs broker compared to other options in the market. If you believe you’re paying too much for the level of service you’re receiving, it may be financially advantageous to make a switch.

Geographic Reach or Business Growth

If your business is expanding into new international markets or if you’re dealing with customs clearance in different regions, you may need a customs broker with a broader geographic reach or specific expertise in those areas such as A & A Customs Brokers.

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Regulatory Changes or Compliance Issues

Changes in customs regulations or compliance requirements can impact your business operations. If your current broker isn’t keeping up with regulatory changes or isn’t providing adequate guidance to ensure compliance, it may be time to find a licensed broker such as A & A Customs Brokers who can offer better support.

If you are considering making a switch, let’s have a conversation so you can learn how with A & A Customs Brokers, there is a better way. We can help ease the transition process and take the fear out of switching!

NOTE: All details pertaining to CARM R2 processes are based on the current information available at the time of writing. As this is subject to change, it’s recommended you periodically check in with the CBSA or your customs broker.