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Why A & A Customs Brokers?

  • ✔ No Voicemail Jail
  • ✔ 24/7 Live Account Representative
  • ✔ 30 Minute Customs Clearing
  • ✔ User-friendly Lumber Portal
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A & A Customs Brokers Other Customs Brokers
Comprehensive lumber portal with dedicated IT solutions team: Our system require no more than 5 minutes to fill out the forms with pre-populated fields. Difficult & incomplete lumber portal: Generic sales portal with limited lumber industry related assets.
24/7 Support: Delays can happen. At A&A, we are up at 3 am to do your custom clearance, with no after hour charges! ❌ Strictly office hours with premium after hour rate if at all.
Superb Customer Service: No voice mails or callbacks. Our support specialists are ready to help at any given time, nor do we pass our customers between departments. Subpar Customer Service: Most other brokers have limited resources in customer services. Clients are often stuck in the transfer queue or end up in a voicemail jail.
Dedicated account manager: At A & A, we have dedicated account manager who is supported by an all-in-one logistics team. Call center approach: Tedious labor of explaining any situation to the customer service team, then get passed to different departments and re-explaining the situation over.

NOTE: All details pertaining to CARM R2 processes are based on the current information available at the time of writing. As this is subject to change, it’s recommended you periodically check in with the CBSA or your customs broker.