Knowledge Base Carrier, Driver and Customer Questions How to view your PARS on PARScheck.com Where can I check the status of my shipment? Who can I contact if I have an issue with one of my shipments? What time is your office open until? What industries do you serve? How do I set up an account with A & A? Where can I learn more about other customer experiences with A & A -i.e. testimonials or case studies? What is the role of the importer? Why do I need to provide values on promotional/sample items? Canada Border Services Agency has requested to preform an audit, what are the steps to take? What does Customs mean by “marking”? When Canada Border Services Agency conducts an audit how do they determine which products to review for tariff? What is a BN number and how do you get one? Why are all my shipments going for a Customs Exam? How much is my Full Container Exam going to cost me? How does one import? I’ve already received my shipment. Why is more information needed? Some shipments, especially those shipped by couriers, are released automatically or based upon the available information, However, Customs expects all the correct and accurate information to be confirmed within a specific time frame. The time frame is within 5 business days. Low value shipments are given a bit more time; however, we prefer to keep within the 5 day time frame as the shipment details will be more fresh in your mind and there is not a risk of getting AMPS penalties for failing to meet the deadlines. My shipment went inbond, why do I have to pay inbond fees? Can I make credit card payments on account? How do I get a credit if I notice I am being billed for charges that do not belong to me? Can you help clear my shipment even at a port that A & A is not located at? I am a tow trucking company do I need an ACI to cross the border? When does customs inspect international ocean imports and who would pay for that? How do I apply for an ACI eManifest? I ordered 100 bicycles from China, but when I received my shipment there was actually 125 bicycles, I checked my records and only 100 bikes were properly customs cleared; what do I do now? How long will it take for my shipment to clear Customs? I received an Audit sheet with my paid invoice from you. What is it and do I send it back to you? Which email address do I send my documents for clearances for air and ocean shipments? Does your company offer batch billing? What is a “dead call”? What is a “dead call charge”? What is ISF? What are your Office hours at Pacific Highway? What are your hours at your Blaine Office? Do you have a carrier that you use for livestock? What do I do if you don’t have an office at a port I want to clear and your head office is not open? You did the customs clearance for my package, but when it was delivered, it arrived damaged. What do I do? What is the difference between an exporter and a vendor? Can A & A handle truck shipments that need temperature control? How do I apply for a Canadian carrier code? Can you help get my shipment picked up and delivered? What is C-T PAT? What is PIP? What is an ETA Shortage? What is a Value Included Shortage? What is Dunnage? Which email do I send my documents for clearance for an airline shipment? Do I need to include into my ACI Manifest the mail that I bring across the border for a client along with their products? What Countries does Canada have Trade Agreements with? What does CNF mean? What is a Seaway Bill?