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Why do my Fed Ex Shipments always seem to get held up even if I put the correct Broker on the documents?

If you are using Fed Ex Online to arrange shipping – make sure the Fed Ex account number you are shipping on, does not also include brokerage – Fed Ex being Automated, will use the account used online to handle brokerage & not send your documents to the correct broker for clearance.

in Customs Documentation

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NOTE: All details pertaining to CARM R2 processes are based on the current information available at the time of writing. As this is subject to change, it’s recommended you periodically check in with the CBSA or your customs broker.