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Why is the ‘CLVS’ team emailing me for documents when I have already received my package?

This shipment is considered a low value couriered shipment. When companies like UPS/DHL/ FedEx bring goods across the border that is under $2600 in value they are only required to do a declaration on the items in the truck. The final accounting of what is actually being brought across the border with weights, values, countries of manufacture, etc. are done afterwards by either the importer if it is personal or done with a broker once the carrier has sent the information to the broker. In this case, the shipment would be delivered first then accounted for after the fact with Canada Customs.

in Customs Documentation

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NOTE: All details pertaining to CARM R2 processes are based on the current information available at the time of writing. As this is subject to change, it’s recommended you periodically check in with the CBSA or your customs broker.